Frequently Asked Questions
Check most frequently asked questions here, if you still have questions, then please visit us in the Markthalle in Basel or contact us at email@example.com.
All our jars are filled in the same area. We try to take cross contaminations into account in the best way possible and ensure good cleaning between the filling of different types of products, however we can not guarantee this. Therefore, with severe (nuts) allergies we advise not to order our products.
At the moment we do not yet provide gluten free products only in our recipes and it is unfortunately not possible to ensure zero risk of cross contamination. In the future it is our goal to allow you to choose your recipes and include an option to choose gluten free products subscription.
Yes! We are making conscious choices if it comes to our assortment of products that we provide you within our subscription. We always try to source the most local products from our suppliers. For example, our objective is to source vegetables from Swiss farmers only. However, there are products that are difficult to source locally so we can not al
How it works
Each week we will provide you with healthy and varying recipes with all ingredients in reusable jars & bags. With each pick-up/delivery, we take back the bag and jars, clean them and prepare for the next order. Our mission is to provide an easy and tasty solution to consume food zero-waste as much locally as possible. At the same time, we are working together with our Swiss suppliers to source all ingredients in bulk and get rid of all unnecessary packaging waste.
At Happie, we work with a simple & transparent subscription model. Each week you get a Happie bag from us with reusable jars, vegetables, and healthy recipes until you pause or cancel the subscription. You can always pause your subscription in case you go on holiday for example.
The subscription can be managed via your account. In case you have any questions regarding your subscriptions, feel free to contact our customer service via firstname.lastname@example.org.
We charge a deposit for all the reusable packaging materials for your weekly subscription. Here you can think of the Happie Jars and Bags. We have carefully analysed the cost of each item to determine a fair deposit amount. And to be honest with you, we care a lot about materials, and with this deposit we hope that you as customers do so as well. As per our policy you can return the empty packaging each week to us. We will track this and once you terminate your subscription, we will refund you the remaining amount.
Yes, we have tried to make this as simple as possible for you to manage your subscription for example for when you go on holiday. When you go to happie.ch you can login to your account via the icon top right. Once logged in you can go to "manage subscription" to view your upcoming deliveries and skip them per week.
Pick-up & Shipping
Happie is having a pick-up location in the Markthalle in Basel. We are currently focusing on increasing the number of pick-up points in Basel and throughout Switzerland. We already deliver throughout Switzerland, which can be ordered here.
If you do not live in Basel-Stadt but are interested in Happie, the best way is to let us know here or via email@example.com and provide us with the city you live in. In that way, we can let you know the moment we have pick-up points in your area.
To receive your Happie Bag, there are two possibilities:
- Pick-up: Your Happie Bag can be picked up in the Markthalle on Monday between 17:00 - 19:00 or Tuesday between 17:00 - 22:00.
- Home delivery: Your Happie Bag can also be delivered to your home. Deliveries will take place on Tuesday throughout the day. You will receive a track & trace code so you can stay up to date about your order.
Interested in picking up your Happie Bag in your city? Let us know here
The answer is 6 packagings on average for a two persons / two meal bag.
We have carefully analyzed the average number of jars we deliver per Happie Bag and this amounted to an average of 7 packagings. We discounted it with one piece to cover the (very limited and unavoidable) packaging we still have on the sourcing side.
That's an excellent question!
The answer is that one Happie recipe accounts for an average Carbon Footprint of 0.4KG CO2 equivalent per person. That's less than 20% of a Swiss Cheese Fondue!
Our Happie recipes are created to make them very sustainable for the environment. We participated in the Climate Launchpad in Switzerland where we received a lot of support and a validated database to calculate our impact. Our calculation is based on 40 Happie recipes. View below how a Happie recipe compares against a Pasta Bolognese, Chicken Tikka Massala, Swiss Cheese Fondue, or a 200 grams Steak (!!!)
Data source (for CO2 KG eq. emissions per KG of ingredient): Idemat2022